Cookies Policy

My Virtual Cookies Policy Last Updated on 16 August 2023

The My Virtual Cookies Policy (“Cookies Policy”) forms part of the My Virtual Ltd’s Terms of Service or other written or electronic agreement that specifically refers to this Cookies Policy (the “Agreement”) between you and My Virtual.

The purpose of this Cookies Policy is to outline your and My Virtual’s rights and obligations about the use of cookies (as defined below) as part of the Agreement. To the extent that there is any conflict between this Cookies Policy and the Agreement, the terms of this Cookies Policy will take precedence with respect to the parties’ obligations in relation to the use of cookies.

Introduction to cookies

A cookie is a small text file, often containing a unique identifier, stored by your web browser when you visit a website. Websites use cookies to help provide certain functions, and to personalise your web experience by remembering things like your language preferences or items in your shopping cart.

How do we use cookies

My Virtual uses cookies to understand how you interact with our websites, apps, and selected third-party websites primarily with the aim of improving your user experience. My Virtual does not store sensitive information such as login credentials or bank information within cookies. 

The following is a summary of how we use cookies:

Essential cookies

My Virtual uses cookies that are essential for navigating and enabling certain functioning of My Virtual websites. For example, these types of cookies assist My Virtual in authenticating you and your device or allows My Virtual to administer secure websites. 

Non-Essential cookies

My Virtual also uses different types of non-essential cookies for the purposes explained below. If you choose to disable these cookies, specific features of the website, such as accessing your account or making a purchase, may not be available.


My Virtual uses cookies to understand how customers use our website and services in order to improve their performance. Performance cookies generate aggregated, anonymised information which provide insights into trends and usage patterns that may be used for business analysis, website and service improvements, and for determining performance metrics. For example, these types of cookies help track the number of visitors to our websites.


My Virtual uses cookies to remember your selections while visiting a My Virtual website. These types of cookies allow My Virtual to recognise your device so that you do not have to provide the same information repeatedly. For example, we may use cookies to remember your language preferences or province selected.


My Virtual uses cookies to personalise your experience while visiting our website. These cookies may be used to deliver My Virtual content to you that is customised to your interests based on an inference from your browsing patterns on our websites or from your customer relationship with us. 

Advertising and third-party cookies

My Virtual uses cookies to deliver tailored My Virtual advertising to you. We may place cookies to help deliver ads on third-party websites where we purchase advertising. These types of third-party cookies enable us to understand what My Virtual ads you see and interact with, both on our website and on third-party websites. This helps us to measure the success of our advertising campaigns. As part of this process, we do not disclose your personal information to the third-party website.

Duration of cookies

Except for essential cookies, all cookies will expire after one year.

How to control and delete cookies

You can use your browser settings to block all cookies (including essential cookies). However, if you choose to use your browser settings to block all cookies, then you may not be able to access all parts of our website. 


All references in this Cookies Policy to the Terms of Service, the Privacy Policy, and any other Services matters are references to the same as they are amended, updated, modified, replaced, or revised.

If you have questions that are not addressed in this Cookies Policy or if you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, please email us here.

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